Business Etiquette Survival

Tune into my first ever podcast interview with Michael Costello the Managing Director of Workplace Evolution and Chartered Business Psychologist based in Lancaster, UK . We’re discussing big mistakes that individuals and businesses can make, especially when communicating across cultures. Click here to listen.

Understand what business and social etiquette actually is as well as why it is becoming a more critical way to differentiate for businesses - a new way to "outclass the competition". The discussion covers unusual topics such as big mistakes in Japan, the importance of patience in Mexico, ordering food correctly in India, surviving gift giving and dining in China, world class handshakes and… did Michelle Obama get it wrong with the Queen?!

Also, how much it pays to do your research up front before travelling to different cultures…and not forgetting the importance of being flexible to different cultural preferences!

Enjoy!

Julia Esteve

The Etiquette Consultant

The Etiquette Of Japanese Sake - Kanpai!

A few months ago I shared some tips about the etiquette of sake with The Matador Network and so I’ve decided to share a few more of the important customs of sake drinking here on my insights page.

Traditions play an important role in many aspects of Japanese culture and there are some very precise rituals concerning giving and receiving, and it’s no different for giving and receiving the traditional Japanese drink, sake (“sah-keh”).

Sake is made from fermented rice comes in a wide range of flavours from very sweet to very dry. The sweetness of sake is often given a numerical value on a menu, the scale starting at -15 for very sweet to +15 for very dry. It may be served warm, hot or chilled. Just as there are many types of wines there are several variations of sake including Junmai, Honjozo, Ginjo and Daiginjo but for more information about these variations, I would recommend contacting the experts such as Sake Service Institute (SSI) in Tokyo or London.

Traditionally sake is considered to have been a gift from the gods and serving it is seen as an act of social bonding and of bringing people (and gods) together. During Shinto wedding ceremonies, the bride and groom serve it to each other as a symbol of their vows and it’s often served at shrine festivals.

The Etiquette of Sake: the basics

1. You should never serve yourself sake. Even during informal situations, your sake should be poured by your companion and you should likewise return the act of hospitality and pour for them. Pouring for yourself is known as tejaku and considered rude.

2. The more formal the occasion, the more formal the etiquette. A host pours sake for the guest of honour and the remaining guests usually pour sake for each other.

3. Both hands are used when pouring and drinking. Sake is poured from a tokkuri (carafe) held with two hands, one to hold and pour, the other hand supporting the bottom. To receive and sip sake, it is poured into a small ceramic cup called an ochoko which is held with two hands, one hand around the side and one hand supporting the bottom. The cup should be lifted off the table when someone is pouring it for you.

4. Drinking only starts once everyone has a full cup. The host will raise his cup for a toast and say Kanpai “gahn-pie” (cheers), then everyone follows his lead and raises their cup.

5. Sake should be sipped slowly. Just because it looks like a shot doesn’t mean it is. A word of caution, if you’ve had enough, leave some sake in your cup, otherwise your companion will continue to fill it!

6. Don’t ask for “sake” in Japan. In Japanese, “sake” refers to all alcoholic drinks. Sake in Japanese is actually nihonshu.

When in doubt, follow the lead of your host so you don’t offend anyone by ignoring any of these important traditions. Keep in mind that these rules of etiquette will change if you visit an actual Sake Bar!

Kanpai!

Julia Esteve

The Etiquette Consultant

Dressing For Wimbledon

Wimbledon 2019 is fast approaching and as the world’s oldest and most prestigious tennis tournament begins, we’ll not only be watching the tennis! Steeped in history dating back 140 years, nowadays it’s almost as famous for the celebrity ticket holders, it’s quintessentially British tradition of strawberries topped with cream and of course Pimms! For players and spectators alike, the rules of attire, whether written or unwritten are rigidly enforced. Many a celebrity has been turned away from Wimbledon for failing to adhere to the dress code and some of the world’s best players have been chastised! In 2017 Venus Williams was in violation of the Wimbledon dress code by wearing a pink coloured bra which was visible under her white outfit. After a break in the match she returned to the court in a different outfit with no pink bra visible. I wonder if she was corrected off court by officials?! 

The all white dress code dates back to the 1800s where the sight of sweaty clothing was seen as particularly uncouth, especially for women. The solution to this problem was that only white clothing should be worn. This tradition continued throughout Wimbledon's history before becoming the official dress code (1960’s and updated in the 1990’s) and it’s unlikely it will change any time soon. Nowadays officials say that the all-white dress code ensures that players don’t stand out for anything other than excellent play.

So what are the official dress codes?

Dress Codes for Players

White clothing (not off-white or cream)

White accessories (included in the ‘white only’ rule from 2014, apparently prompted by Roger Federer’s bright orange-soled Nikes)

Coloured trims are allowed but not wider than 1cm

Patterns are permitted but no solid mass of colour

Shoes must be white without large logos

Dress Codes for Spectators

General Dress Code

No ripped jeans

No dirty trainers

No flip flops

No sports shorts (tailored shorts may be worn)

No clothing bearing political statements or commercial identification intended for ‘ambush marketing’

No oversized hats or bags (this makes sense)

Any bag exceeding 16″ x 12″ x 12″ (40cm x 30cm x 30cm) is prohibited

Debenture Holders - have a "smart but casual" dress code. Jeans and trainers are not permitted but a shirt and tie is not obligatory.

Royal Box Dress Code -  if you're lucky enough to be invited to the Royal Box then the dress code is stricter. Lounge suits/jacket and tie for the gents and the ladies are asked be smart and not to wear oversized hats (large handbags are frowned upon). 

Although there are not many written dress codes for Wimbledon there are unwritten codes that must be adhered to. When Lewis Hamilton arrived at the Royal Box in 2015 to watch the men’s final he was refused entry to the centre court for being inappropriately dressed and had to watch the final from the Hospitality Suite instead!

So now you know the dress codes and won’t upset anyone, just don’t forget your umbrella…after all, there’s a chance of rain!! That said, there’s also a chance of Pimms! 

Julia Esteve

The Etiquette Consultant

 

 

 

PRIDE MONTH!

It’s pride month! We have been celebrating pride month every June to honour the Stonewall Riots in Manhattan during the Gay Liberation Movement in 1969. Many countries around the world celebrate this with pride parades, concerts, parties, picnics, workshops and much more. The purpose of this month is to recognise and support the important impacts the LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer) community and individuals had throughout history.

As you may know, New York’s Pride Parade is the most famous one, however many cities and countries around the world are also contributing to this important month. London is currently organising a 10K run in Hyde Park and donating all the money they raise to GoldenGiving to help continue these fun events that bring the different communities together. Geneva is also organising many different conferences giving advice and knowledge on what it feels like to be LGBTQ in the workplace, LGBTQ rights in their country and how Switzerland contributes to this topic.

For the last year I have been coaching male to female transgender clients at The London Transgender Clinic, the only Clinic in the UK providing a full range of Gender Affirming surgery and services under one roof. During coaching sessions we work on breaking away from masculine habits and retraining the body in some of the many areas of female behaviour including feminine gestures, walking gracefully in heels and even holding a teacup! Sometimes even slight variations can create significant changes.

We also learn how to understand one’s body type and how to create the best feminine appearance by using enhancing and masking techniques. Recording some of our sessions helps my clients to track their progress, improve their overall image and increase their confidence. Coaching is offered in a supportive environment exclusively at the Clinic.

Celebrating and putting forward the importance of having peace between communities is a crucial part of becoming a fairer society. It is a fun yet important way to support this community that has faced so many problems. It is important to show love and support to those who don’t feel accepted in our society.

Julia Esteve

The Etiquette Consultant

Chinese Dining Etiquette - A brief introduction

Every time I visit Asia I learn something new, and my recent trip to Hong Kong was no exception. When my Chinese host invited me for a ‘Seafood Extravaganza ’ I was very excited to say the least and can honestly say that I wasn’t disappointed!

My host arranged a boat trip to visit the islands surrounding Hong Kong… we enjoyed the beauty of the volcanic rock formations, the beach of an uninhabited island and an abundance of food all washed down with champagne. The Grande Finale was a traditional Chinese dinner which really was a Seafood Extravaganza! I was escorted by my host and waiter to the nearby fish market to choose a variety of seafood for our meal, which the waiter then kindly carried back to the restaurant to be prepared by the Chef… that was a new experience for me!

I am fairly accustomed to the various styles of Asian dining but there are always new things to experience and learn. Although this was a unique dining experience, it can never to do any harm to understand some basic dining etiquette before visiting a new country.

Here are are a few basic tips which should help you navigate a traditional Chinese meal.

Seating Guests are always seated at round tables and for formal occasions the guest of honour will be seated furthest from the door, typically facing the east or the entrance. Elders and any guest of honour will be treated with precedence.

Ordering One way or another, the host with typically order for his guests. He may allow guests to look at the menu and take suggestions from them or he may just order a variety of dishes without consultation. This is a display of hospitality and without doubt there will be no shortage of food!

Food Multiple dishes are placed on a circular turning board (Lazy Susan) in the middle of round tables and everybody shares all of the dishes (using serving cutlery or serving chopsticks). As with Western cultures, the more formal the meal the more courses are served. With most typical Chinese meals you can expect soup, fish, meat, rice and fruit.

  • Tea Pots are brought to the table almost immediately and are replenished throughout the meal. It's considered polite to pour tea for those around you.

  • Nuts Served alongside pickles at the start of the meal, it’s considered elegant to eat these with chopsticks… which may be a good idea for calorie control but rather time consuming. As ‘double dipping’ with chopsticks is to be avoided at all costs the alternative option is to save some in your spoon (see photo) and eat with your individual chopsticks… Chinese peanut etiquette…who knew?! Depending on the formality of the occasion it may be acceptable to use your fingers.

  • Fish The traditional Chinese way of serving fish is fully intact (this represents prosperity and harmony). The head will be pointed towards the guest of honour. Don’t make the mistake of flipping the fish over though, many traditionalists believe this to be bad luck, so just remove the backbone to access the other side). The head and tail should remain intact (not to break up good fortune).

  • Rice This is always eaten from individual bowls which may be lifted by one hand and held at chin level while eating.

  • Noodles Same as for eating rice, some slurping is accepted (the same applies for soup).

General table manners

  • Hand towels are served before the food arrives and again after the meal. In more formal situations finger bowls are offered.

  • Serve yourself using only the serving chopsticks or serving cutlery, not your personal chopsticks, no double dipping! It’s important to remember to alternate between using the serving chopsticks to transfer food from the communal dish to your own bowl and then swap for your personal chopsticks to transfer the food to your mouth…. Phew… imagine doing this when sharing peanuts!!

  • Don’t lift serving dishes, they should remain on the table.

  • Reaching across others is rude, when used correctly the circular turning board prevents this.

  • Passing is done by using the turning board or by using both hands.

  • Ending the meal Formal meals end with a final toast although typically at less formal occasions in restaurants you can expect a plate of fruit such as sliced oranges to arrive.

Warning – as a sign of hospitality a Chinese host will continuously encourage their guests to eat more. If you clear your plate he will replenish it… again and again (and again)! So if you have had enough, leave some on your plate… I can guarantee he won’t be offended!!

Of course, just as Western Dining Etiquette is complex, similarly Chinese Dining Etiquette can be confusing. So for more information about Cross Cultural Social, Dining or Business Etiquette or for your own Cultural Briefing contact me … do you know your Chopstick Etiquette??

Julia Esteve

The Etiquette Consultant

Do you know your Ski Etiquette?

Upon arriving at most ski lifts (at least in Switzerland) you will be faced with a variety of signs reminding you of your responsibilities on the slopes. Ski Etiquette is not that different from any other of form of etiquette - simple guidelines that are actually common sense. However, ignoring your ski etiquette and not paying attention on the slopes can have serious consequences, as Gwyneth Paltrow is finding out after allegedly crashing into another skier, knocking him out and breaking four of his ribs!

So if you are heading to the slopes here are 6 important reminders:

Queue correctly. Queues for the lifts can quickly become bottlenecks but it’s common sense not skip the line or so you would think! Keep everyone happy by joining at the back and wait your turn. Also don’t wait in the queue and then invite 5 friends to come and join you, it’s just rude!

Right of way is given to those in front. In the event of any crash, the person behind is automatically responsible and open to prosecution… as Gwyneth now knows!

Speeding down the slopes is great fun but if you can’t control your speed perfectly, slow down.

Stopping at the side of the slope is preferable. If you stop in the middle or at a blind spot you’ll cause an obstruction and make it difficult for those behind you to pass.

Use runs that are for your level of skiing. Don’t attempt the more difficult black runs if you’re clearly not an accomplished skier. You’ll be putting others at risk and potentially spoiling the run for them.

Offer assistance to those who need it. If you can help someone get back on their feet or pass them their poles it’s always going to be appreciated and as a frequent ‘faller’ I can vouch for that appreciation and gratitude!

There are many more rules regarding skiing such as thanking the attendants for helping you get on the ski pole and not smoking on a chair lift but the most important ones (I believe) are the rules concerning your safety and the safety of others.

Happy skiing!!

Julia Esteve

The Etiquette Consultant

Photo: enews

10 Global Behaviours To Bridge The Culture Gap

When it comes to international communication, tackling cultural differences can be a minefield and your behaviour (I like to call it etiquette) can affect your business.  Visiting or working in other countries requires that you familiarize yourself with communication styles, etiquette and organizational hierarchy, because how you behave and how you are perceived in these areas is for the most part culture-dependent.

Most business professionals nowadays are aware that customs around the world differ and that with each country comes a different culture, history, lifestyle etc,. We need to take into account these cultural nuances and bear in mind that it is considered polite to defer to the culture and tradition of the country you are visiting. That said, we need to be sure to let common sense prevail. 

Here are 10 global behaviours and guidelines that can help you bridge the cultural gaps that you may face, particularly in business environments. 

1.       Greetings - In many western cultures a handshake is expected, but there are cultures where this is not the norm. If you are greeted in an unexpected way, perhaps only by a nod of the head or an air kiss (one, two, three or four… yes four!) just accept the greeting with kindness. If your handshake is refused, it’s not necessarily a sign of rudeness, it’s probably a sign of a culture clash. 

2.       Introductions – Know how to introduce yourself and others correctly. Should you stand up? Who should you introduce first? Do you need to use titles? Do you use first or last names? This links into rank and status. 

3.       Rank and Status – Recognize the importance of this. Although certain business environments are becoming more relaxed, it’s always recommended to respect formality, at least until relationships are established. Corporate titles may vary between organisations and cultures so it’s wise to research them in advance. 

4.       Personal space – How close is too close? There are big cultural differences as to what is considered invasive. There are “contact cultures and “non-contact cultures”. In non-contact cultures, people stand farther apart and touch less, so don’t overstep the boundaries. 

5.       Dressing conservatively –  Err on the side of caution, as it’s always better to be over dressed than under dressed. Know what the situation in hand calls for. Arriving underdressed can be interpreted as unprofessional or unprepared.

6.       Timekeeping – No one can get anything wrong by being on time. Timekeeping varies around the world and when you work with a new culture, you need to understand their expectations of time as it affects everything from arrival to how business is conducted. Punctuality can be viewed as a form of respectfulness in some cultures yet in others being on time is considered being late! In some cultures (Israel, Egypt, Saudi Arabia…) the working week is Sunday to Thursday so don’t be surprised at any reluctance for negotiations on a Thursday afternoon, it’s the equivalent to a Friday afternoon for some of us!)

7.       Dining Etiquette – Know how to use your dining utensils according to the culture you are visiting. Dining variations exist between USA, France, UK, China… so you can cause easily cause offence. Be willing to try new foods, as refusal can seem rude and drinking alcohol may be either expected or frowned upon.  Do you need to finish the food on your plate or should you leave some to show you are satisfied? You don’t need to know all the table manners of a country, just how to avoid causing offence to those seated around you. Are you the host or the guest? Who should pay? Where should everyone be seated? Careful planning goes a long way.

8.       Conversations – If you don’t speak the local language, learning a few very basic native phrases will go a long toward bridging the cultural gap. It’s unlikely that you’ll be able to speak the language of every country that you visit but you can stay stay alert to certain social cues, such as body language. Otherwise be sure to avoid using slang or sarcasm, and discussing politics, religion and money as these subjects are not acceptable everywhere.

9.       Flags and Symbols - Symbols are important because they represent the history, values and culture of a country. Be respectful of symbols that are important to another culture. 

10. Meetings and negotiations – Not every culture conducts business in the same manner - business meetings can start like clockwork or involve what may seem like an excessive amount of chit chat before getting started. Knowing in advance that a Japanese business person may appear to be sleeping during a meeting or that a Brazilian business person may repeatedly interrupt you during a presentation will allow you to be remain patient, courteous and respectful of their differing business styles. 

Follow these guidelines and you’ll not put your foot, fork, hand or mouth out of place again!  Keep in mind the saying ‘When in Rome… do as the the Romans do’. 

Julia Esteve

The Etiquette Consultant 

The Modern Day Etiquette Consultant

The Modern Day Etiquette Consultant

The word ‘etiquette’ has become synonymous with learning how to sip tea, eat soup, and address a member of the Royal family correctly.

In a world that seems to revolve around instant messaging and gaining Instagram followers, these rules can appear a little unnecessary or outdated.

However, etiquette consultant (and modern day feminist) Julia Esteve Boyd, believes that etiquette today is so much more than learning how to sip tea, instead it’s about real life communication and respectfulness.

Discover more in this interview, as Julia sheds some light onto what it means to be a modern day etiquette teacher.

An Afternoon Tea Lesson At The Goring

I recently had a fun filled Afternoon Tea lesson with obligatory Champagne in London. This wonderful tradition is quintessentially English and is such an elegant and sophisticated ritual, I decided to take my guest to the Queen’s favourite hotel in London, The Goring. A first visit for myself and my guest! 

The Queen has been known to drop in here, as do many members of the Royal family (it’s where the Kate Middleton stayed before her wedding to Prince William). It's a particularly beautiful hotel, situated close to Buckingham Palace and is rumoured to have a secret tunnel which connects it directly to the palace, imagine if that were actually true!  The Goring is delightfully serviced by well trained, friendly staff and even has an in-house Afternoon Tea Coordinator. The Goring is a holder of the Tea Guild’s Top London Afternoon Tea award and is the only hotel to have received a Royal Warrant from Her Majesty The Queen – for hospitality services. Royal Warrants of Appointment are a mark of recognition to those who supply goods or services to the Households of Her Majesty The Queen, His Royal Highness The Duke of Edinburgh or His Royal Highness The Prince of Wales. So my expectations were high! 

I was not disappointed! Afternoon tea itself was delicious, with an  "amuse bouche" to accompany the champagne, an abundance of delicate finger sandwiches available and tea replenished in the blink of an eye. I had a hard job teaching my client how to pour tea correctly as the staff kept beating us to it! Many London hotels serve Afternoon Tea at formal dining tables, but we were delighted to be seated at a low table with soft armchairs, exactly as The Duchess of Bedford (who started the fashion of “taking tea”) would have done in the 1800’s. 

If you have ever wondered about the rituals of Afternoon tea, and the differences between hosting a tea party at home or in a hotel, then contact The Etiquette Consultant for your private session. This is not your normal everyday lesson, rather, it’s a luxurious occasion to be enjoyed and savoured in it’s entirety, just as much as the tea (and of course the Champagne)! 

Julia Esteve

The Etiquette Consultant

A Quick Guide To Royal Wedding Etiquette

Royal weddings come with their own set of rules—some of them are the same as any other formal wedding but some are exclusive.


The upcoming Royal Wedding will bring together Royals, high society and members of the general public. yet all attendees will be expected to follow Royal protocol and British etiquette. Guests will be on their best behaviour for the social event of the year that will be broadcast worldwide and by now all guests will have received their official Royal Etiquette Guidebook prepared especially for them (guests at the Duke and Duchess of Cambridge’s wedding received a 22-page guide).

Here are a few of the Royal expectations that the lucky guests will have to prepare themselves for. 

Greetings – “How do you do”. This is actually a rhetorical question, the person asking this does not expect a detailed explanation of your health or anything else, a simple response of “How do you do” will suffice. This is not a greeting used on a daily basis throughout the UK, but it is uniquely British and is used among certain circles as a form of politeness at formal events.

Curtsy – Not something that many of us do on a daily basis, so some guests may need advice on whether or not to curtsy, and how to do it correctly. Knowing that the monarch will be present can be unnerving for any guest but really it shouldn’t present any problem. Protocol dictates that you shouldn't approach the Queen or ask her any questions, but her presence should be acknowledged. Gentleman are supposed to offer a brief bow; ladies are expected to curtsy …easy! (FYI Americans guest would not be expected to bow or curtsy to the Queen but may choose to do so out of respect).

Dining Etiquette – Guests will have a traditional wedding feast at Windsor Castle and will need to know how to navigate the formal place setting. Then they will need to decide whether to use the British method of eating (fork held with tines down and hands below the table when not in use) or the European method (fork held with tines down and hands above the table when not in use). Both styles will be accepted ways to eat but American style of eating (also known as the zig-zag method) may not be deemed appropriate.  Should tea or after dinner coffee be served, guests should avoid sticking out the pinkie (last finger) as this is actually considered a faux pas. There are too many other dining etiquette quirks to mention. :)

Dress Code –  The invitation (always to be adhered to, it is not just a suggestion) stated the dress code as: "Military uniforms, morning coats or lounge suits" for men and for women, “Day dress with hat.” The gentlemen have it somewhat easier and it’s a great opportunity for those with medals to display them with pride. The ladies on the other hand have more elements to consider! 

  • Day dress with hat also means: respectful attire, including reasonable hemlines, shoulders covered, no plain black outfits, no plain white outfits, open toed shoes or wedges are not ideal as not formal enough and no showing of the cleavage. Guests should take care to dress modestly, befitting to a Church of England setting with the Queen in presence, who also happens to be the Head of the church. 
  • As for the hats: there is no rule that hats MUST be worn but if you don’t wear a hat to a formal British wedding you risk being heavily criticized, as was the Former Prime Minister’s wife, Samantha Cameron at the wedding of Kate Middleton and Prince William in 2011. The British public were outraged at the lack of this important accessory. For those who aren’t too keen on hats, a Fascinator will do. 
  • Handbags – no need to state the obvious here as no woman I know would turn up at a wedding with anything other than a small clutch or shoulder bag.

Cell phones/Mobile phones – it’s more than likely that phones will not be allowed inside during the ceremony, avoiding the risk of selfies! Guests will at least be respectfully asked to switch them off. This is becoming quite a common request at many weddings nowadays, it’s considered bad etiquette to post photographs before the bride and groom release their own.

British Royal weddings typically adhere to traditions, with each Royal couple bringing their own twist. Let’s see what twist Meghan Markle and Prince Harry will bring!! 

Julia Esteve

The Etiquette Consultant

5 Questions To Ask About Corporate Etiquette Training

The global business climate has never been more competitive than it is today. It is more important than ever for managers, business owners and employees to understand good corporate etiquette. The word “etiquette” might seem very out of date, but the essence of it is more important than ever. It is an essential business tool for individuals and companies, and it is an integral part of business culture throughout the world.

Here are 5 basic questions you can ask to find out if you or your business need corporate etiquette training…

1.        Do you know how to correctly introduce senior colleagues to important clients and why global rank and status is important in business?

2.        Do you know how and when to correctly give business cards or corporate gifts?

3.        When you invite potential clients or VIP’s for a business dinner, do you know the correct seating protocol for around the table and how to prepare a seating plan according to business precedence?

4.        During a business lunch, is it too early to talk business during starters or too late after dessert, do you know?

5.        Do you know the cultural customs and communication styles of the country you are dealing or negotiating with?

If you don’t know how to answer these questions, you will likely make unnecessary mistakes, give the wrong impression and lose a potential client.

So what is Corporate Etiquette? It’s not only about writing emails and attitudes in the workplace. It is a standard framework which allows the correct communication to take place in an environment free from distractions. This is a framework by which people of all cultures can use to relate to one another in business collaborations. Relationships can then develop, issues can be resolved and objectives can be met.

A lack of corporate etiquette can have a profound impact in business situations but incorporating appropriate business etiquette will distinguish you and your business from the competition. 

Find out more here about my full day and half day interactive courses in Corporate Etiquette & Protocol…

http://bit.ly/2FVpwna

International Business Etiquette - 8 Tips

Most people know the importance of understanding culture communication and that business is conducted differently throughout the world, yet this is an aspect in business that is frequently overlooked. As a result, even a subtle misunderstanding in cultural differences can cause tensions and jeopardize relationships.

When doing business at an international level, we must be knowledgeable about the different customs and traditions and remain respectful of these differences. Taking the time to understand these cultural variations can lead to a more positive image for your company and more successful negotiations.

Here are 8 important considerations for international business:

1.    Greetings and introductions – business and social greetings may differ.

2.    Titles and Forms of Address – the importance of business hierarchy varies around the world.

3.    Punctuality and concept of time – may or may not be a very important priority.

4.    Business Card Etiquette – there are country specific differences in the etiquette of giving and receiving business cards.

5.    Communication Styles (verbal & non verbal) – high-context v’s low-context cultures widely differ.

6.    Business Dining Etiquette – a universal practice yet with many cultural variations.

7.    Business Gift Giving – can be highly valued and an important part of business relationships.

8.    Business Dress Codes – match the level of formality of your international host.

One important point to remember when conducting business abroad -  it is considered polite to defer to the culture and tradition of the country you are visiting. That said, be sure to let common sense prevail. If you know your counterparts will arrive late for the meeting, err on the side of caution and arrive on time, just don’t let anyone think you’re rushing them!  
 

Valentine's Day Around The World

The customs associated with Valentine’s Day differ from place to place and from nation to nation, with many countries even celebrating “love” at a different time of year and some rituals are truly fascinating and unusual. The "rules" of etiquette are observed in their own unique ways all over the world.

Here are a few interesting customs from 5 countries around the world that share the celebration on February 14th, starting (of course) with the country currently hosting the winter olympics.

Korea – Traditionally it's the women who give the men a gift of chocolates, candies or sometimes even flowers. The custom dictates that the men will reciprocate with chocolates on March 14th, an occasion known as White Day. Koreans don't forget about singletons though, as April 14th is set aside for those who are not in any relationship. Given the name Black Day, they can to come together and console themselves by eating black (Jajang) noodles.

Japan – A similar custom to Korea takes place in Japan when the women give a gift of chocolate “Honmei Choco” to show romantic affection for the man in their lives. They will also offer a different type of chocolate to friends and colleagues, known as “Giri Choco”. When White Day comes around on March 14th, the women will wait in anticipation to receive their own gift of chocolates.

Finland - Actually known as 'Friend’s Day' (Ystävänpäivä), February 14th is a day of special meaning when close friends send cards and gifts to each other as a token of their appreciation and friendship. Typical celebrations take place over brunch or dinner. Although it’s becoming more commonplace to make declarations of love, this day is first and foremost about friendship.

Philippines – February 14th has become a true celebration of love and is a popular day for mass weddings. Couples who cannot afford a wedding are able to get married with the help of the government and other sponsors. According to Lordase Sajonas, a municipal civil registrar, the municipality sets aside a budget for this each year, “The mayor and other sponsors take care of all the expenses because the high cost of weddings is a major obstacle for so many couples. With this public service, couples just have to register ahead of time and show up on their wedding day… so having your wedding day on Valentine’s Day is a double celebration of love, at least that’s what many couples feel”.

Italy - The celebration of love in this romantic country is usually done with gift-giving and romantic dinners (as in many European countries). A traditional favourite chocolate is Baci Perugina. These delicious chocolate-covered hazelnuts come wrapped in their own love note!

So traditions may vary, but the feeling around the world on Valentine's Day is the same... share some love :) 

Julia Esteve

The Etiquette Consultant

Hands On The Dining Table? Right or Wrong?

Well the answer to that question actually depends where in the world you are dining.

The Royal Family are correctly eating in a style named Continental European. Table manners and dining etiquette actually vary between countries so placing hands on a dining table can be considered either rude or essential

This particular style of dining etiquette dictates that hands and wrists should be placed on the dining table while eating, remaining visible at all times. It is frequently used in France, Spain and throughout most of Europe. Here's why...

As with most etiquette guidelines, particularly table manners, there is a historical trail behind the rule and in this case, it was a political reason. In the XVII Century, Louis XIV discovered a conspiracy to poison him with arsenic. Concerned that one of his guests at the dining table would try to kill him, he ordered that everyone keep their hands visible and placed on the table throughout every meal. As people wanted to imitate the aristocracy at that time, the rest of the country soon followed suit.

Don't expect to see much of this happening at a British dining table though, the custom spread throughout Europe but never reached Britain. Hands are always be placed on the lap when not eating. 

Julia Esteve

The Etiquette Consultant

 

 

How To Survive a Formal Dinner - Cheat Sheet #2 - Forks, Knives & Spoons

Cheat Sheet #1 may have prepared you for the selection of glasses at a formal table setting but what about cutlery? Cocktail fork, salad fork, fish fork, dinner fork, dessert fork...where to start? Don’t worry, a little knowledge goes a long way.

Outside to inside: Knives and spoons are placed on the right of the place setting and forks are placed on the left (with a few exceptions mentioned below). Remember always to use the cutlery from the outside first, working inwards for each course.

Forks: When forks are placed on the left side of the plate, the first fork to use will be the outside one, perhaps for an appetizer or salad. Then for the following course use the next fork, perhaps for a fish course, until you reach the last one closest to the plate which will be the dinner fork (unless you are dining in Britain, where you might find the dessert fork closest to the plate). There may be two, three or four forks on the left side of the plate. The only fork placed on the right side of the place setting would be an oyster fork, which would be the very first fork you would use. If a fork is placed above the plate it will be for dessert.

Knives: Knives are placed on the right side of a formal place setting. Again, the first knife to use will be the outside one, then for the next course use the next knife, until you reach the last one closest to the plate which will be the dinner knife (the same order as for the forks). Sometimes there may be no knife to accompany a salad course, and there may be a knife above the plate alongside a fork and spoon for the dessert and cheese course. A small additional knife is placed on the bread plate, which is for spreading your butter.

Spoons: Beside the knives you may find a teaspoon, possibly for a sorbet and soup spoon which will be furthest to the right away from the plate (sometimes the oyster fork will be placed on top of the spoon). A dessert spoon may be placed horizontally above your plate, spoon facing left, fork right.

Sometimes the rules of etiquette and fine dining can seem ridiculous or intimidating, but in fact, understanding these rules removes the worry and uncertainty and lets you relax and enjoy the food and company! That said, if you find yourself confused by all the utensils, simply take your cues from others at the table, as it’s always polite to wait, after all!

Julia Esteve

The Etiquette Consultant

How To Survive a Formal Dinner - Cheat Sheet #1 - Is That My Glass or Yours?

If you are not accustomed to formal dinners, sometimes it can be hard to figure out the place settings. At events where a large group of people are dining in close proximity (business event, wedding reception etc) and when there are several courses to be served, there will be an elaborate table setting with multiple glasses of various shapes and sizes. Sometimes the tables can be so crowded with silverware, crystalware and decorations that it can be difficult to identify what is yours and someone will inevitably ask, “Is that my glass or yours?”.

Keep in mind these easy tips to remember which glass is yours and when to use it…

The ‘B’ and ‘D’ sign
Using your forefinger and thumb make a circle to form the letter ‘b’ with your left hand and the letter ‘d’ with your right hand (similar to the ‘OK’ sign used in many countries). The ‘b’ in your left hand will remind you that your bread plate will be on the left of the table setting and the ‘d’ in your right hand will remind you that your drinks will be on the right side. Just be sure to do this under the table, otherwise those around you might wonder what you are trying to tell them!

Water glass to the left
The water glass should be placed above the dinner knife and the other glasses placed around it but this is not always the case on crowded tables.  If you have several glasses to choose from, remember that the water glass will always be the furtherest to the left or the closest to the plate.

Outside to inside
Follow the same principle used for using silverware by starting from the outside and working your way inwards. The glass to the furthest outside of the table setting will be for the first course, then the next one will be for the second course and so on.

Glasses at the back are for last
If there are more than three glasses they will be arranged in rows. The row of glasses at the back or behind are the glasses you will use for the last courses of the meal, for example the champagne for toasts given during dessert.

Don't worry too much about which glass to use. At formal events you will be served drinks by knowledgeable staff, so even if you don't remember which glass to use, they will remember for you. All you need to do is just wait for them to pour!

Julia Esteve

The Etiquette Consultant

10 Reasons Why Afternoon Tea Is Good For Business

Many thoughts and words may come to mind when we hear ‘Afternoon Tea’ including pretentious, old-fashioned, Downton Abbey…to name a few. However in recent years, traditional afternoon tea has become increasingly advantageous for businesses. But why? Well apart from the fun factor, here are a few reasons why Afternoon Tea can be better than a business lunch or dinner…

1. It’s practical - It’s sophisticated without being pretentious, less intimidating for guests and very convenient as it doesn’t invade the private time of clients.
2. It’s less formal - It’s a great balance between the business lunch and business meal and is a more relaxing environment.
3. It’s less time consuming - Afternoon tea usually lasts one to two hours. Ideal for a client who may have a busy schedule. Business dinners usually last upwards of two hours and then someone inevitably wants to have drinks….
4. It’s cost effective - The menu is usually clear cut, with the option of including a glass of champagne (if you’re looking to impress) but no risk of expensive bottles of wine.
5. It’s more productive - It’s more likely to be considered part of the business day instead of an ‘after work’ event. Everyone will still be in business mode!
6. It’s a different atmosphere - It’s not a formal restaurant, yet not a conference room…perfect!
7. There's a tea for everyone! - Black tea, green tea, white tea, red tea, and usually there is a tea sommelier on hand to help advise on blends, what a treat!
8. Everyone has to share - Believe it or not, sharing actually fosters communication, consideration and conversation. Who doesn’t need that in business?
9. There's little or no alcohol - Clients are unlikely to order wine or drinks during afternoon tea, so everyone will have clear heads and focus on business. A glass of champagne along with afternoon tea will add an extra something special for an important guest.
10. It’s a great way to end the day - As afternoon tea usually takes place towards the end of the business day, everyone can head home afterwards feeling a sense of accomplishment and still have the evening ahead to enjoy.

Julia Esteve

The Etiquette Consultant

Basic Body Language For Business

Believe it or not, your body language plays a vital role in business. People do business with people who make them feel comfortable.

Making some small adjustments to your body language can boost your confidence and as a result improve your professional relationships and job performance.

“Research has now shown convincingly that if you change your body language, you can change many things about your approach to life. You can alter your mood before going out, feel more confident at work, become more likeable, and be more persuasive or convincing. When you change your body language you interact differently with people around you and they, in turn, will respond differently to you.” Excerpt From: Pease, Barbara The Definitive Book of Body Language.

Adjust your body language and make the right impression by following these tips:

  1. Focus on your posture. You’ve probably heard it before but reassessing your posture is the first and most critical change that you can make. The better your posture, the more confident you will appear. When sitting and standing keep your body straight and shoulders back. Do it once in front of a mirror and you will see the difference immediately for yourself.
  2. Control your hand gestures. Take a moment to think about what you do with your hands when you’re talking with people. You may be surprised to discover that you touch your jewelry, twirl your hair or rub your beard. These small movements can imply nervousness, boredom or a variety of other awkward feelings. Avoid placing your hands on your hips as this gives an impression of superiority and not in a good way. Try to relax and keep your hands at your sides. This may seem uncomfortable at first but it actually portrays a look of ease and confidence. No.  Pointing. At. Anyone. Ever!!
  3. Don’t cross or fold your arms. So many people know that crossing your arms or putting your hands in your pockets should be avoided. So why do we keep doing it? Perhaps people feel more comfortable doing this when they don’t know what to do with their arms. However when you do this, people may view you as unapproachable, uninterested or bored. Again, try to keep your arms and hands naturally by your sides, and avoid holding them in front of your body.
  4. Keep your head straight. Tilting of the head is a natural body movement when conversing. We may nod when we agree with what is being said, we may tilt our heads to show sympathy and many people actually do this when flirting without realizing! So there is obviously a time and place when it’s okay to tilt your head, but when you want to project some level of authority, keep your head in a straight and neutral position as much as possible.
  5. Smile. Smiling is considered universally to be a signal that shows a person is happy. When used in moderation and at the appropriate moment (even when you don’t feel like it) a smile can influence other people’s attitudes and how they respond to you. Smiling is contagious, just be sure to avoid the “fake” smiles! They won’t send the right message.

Remember that body language strongly varies from culture to culture. If you are stepping out of your own comfort zone into that of another culture, be sure to prepare yourself for all the different rules of eye contact, personal space and body language.

Julia Esteve

The Etiquette Consultant

Soft Skills Are The New Hard Skills

For graduates entering the professional world this autumn, soft skills are more important than ever. You may have landed the job…but can you keep it?

Here are 5 tips for young professionals preparing to take on the corporate world.

1. Know how to introduce yourself (and others). You should be able to introduce yourself and others with confidence. Prepare a brief self-introduction before an event and find out who else is attending. If you have to introduce people at a business event you need to know who they are and what they do. There is an important protocol for introductions. Be sure to shake hands with a confident grip and direct but brief eye contact as this will convey confidence and credibility.

2. Know how to dress correctly. Be appropriately dressed. Whether it is for a job interview or meeting, always be well-groomed. Your appearance speaks volumes about your character and people will judge you, so consider the image you want to portray.

3. Know how to speak. Nowadays when speaking, young professionals lean toward a more relaxed manner, probably as a result of social media. However, understanding how to communicate clearly and effectively will be fundamental in your success. Different businesses will have different expectations regarding professional and appropriate speech during meetings, presentations and even telephone conversations. It is better to err on the side of caution and be on the more formal side to start with.

4. Know how to write. Appropriate business language is not as easy as it sounds. To be professional it is essential to use correct and appropriate spelling, grammar and punctuation for most written communications. Of course how you write will be different from one social media outlet to another, just be sure to keep it appropriate – hashtags are not always necessary. For formal business communications it is better to remain business-like and use the relevant business language.

5. Know how be appropriate (wherever you are). Every communication that you have whether in the virtual world or otherwise will leave an impression. Learn how to network, how to dine and how to communicate in the style that is expected in your working environment. Remember that your online impression is equally important and sometimes even more important than your face to face impression. Pause for a moment before reaching for your phone during a meeting. You have control over your own image so be sure to control it to your advantage.

Taking the time to consider your business environment is critical. The rules of dressing and writing may vary according to industry but people will always remember people with good manners!

Julia Esteve

The Etiquette Consultant

5 Tips For Doing Business In Mexico

As I am currently spending some time in Mexico, I want to share some important tips for doing business with this warm, friendly and interesting culture.

Greetings – Businessmen typically shake hands with one another and they may also pat each other on the back. Businesswomen will shake hands initially with newcomers but at a second introduction will very quickly will offer the right cheek for one kiss (to both male and female counterparts). This one kiss greeting at the start of the day and the end of the day is a daily ritual in the workplace. A visitor will quickly be included in this practice.
Concept of Time – While it is generally considerate for you to be punctual, you may have to wait for others to arrive for meetings or business meals. Timekeeping is quite fluid in Mexico and appointment times and meetings may not be strictly adhered to. Don’t take offence, just be aware that you may have to wait to get things started.
Business Style – Business dealings will proceed more slowly than some visitors are accustomed to. Foreign visitors should not attempt to change the speed of business in Mexico by trying to rush discussions or the decision-making processes. This may affect the professional relationship as impatience may be viewed as weakness.
Business Relationships – Mexico has a hierarchical and quite formal business structure, yet is warm and friendly. Relationship building is crucial in Mexican business and having a local intermediary at the correct hierarchal rank to assist with introductions will go a long way towards successful integration.
General Business Etiquette – Personal space may be closer than you are used to, but is similar to many Latin American countries. Business meals are considered important as this is the time during which relationships are built. The overall atmosphere of business and negotiations may depend on the region, with the southern regions leaning toward a more informal atmosphere while Mexico City and northern areas are slightly more reserved.

Julia Esteve

The Etiquette Consultant